Returns & Exchanges
At Monte Carlo, we strive to ensure your complete satisfaction with every premium fashion purchase. If you are not entirely satisfied with your order, we offer a hassle-free 15-day return and exchange window for all unworn items with original tags attached.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all brand tags, labels, and invoices are included to avoid processing delays.
Handover to Courier
A reverse pickup will be scheduled within 48 hours; simply hand over the sealed package to our authorized logistics partner.
Quality Check & Refund
Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing